Dealing with Difficult Situations - Online Training

• Topics covered by Dealing with Difficult Situations include:
  • Preparation
  • Natural disasters
  • Terrorism and violence
  • Bomb threats
  • Environmental accidents
  • Inspections
  • Search warrants
  • Stops
  • Detentions, arrests and searches
  • Other requests for information
  • Attorney-client privilege
• Explains how to anticipate and respond appropriately to a crisis, what to say to third parties if asked about a crisis, how to handle official requests in connection with inspections or investigations, and employees' rights in an encounter with law-enforcement personnel
• Uses a powerful combination of audio, full-motion video, text, and colorful graphics, to provide cost-effective, easy-to-use training
• Length: Approximately 30 minutes

Note: You will receive login information for your Interactive Online Training order within 24 hours, Monday - Thursday. Orders placed on Friday after 1:00 PM Central will be processed on the next business day.

System Requirements

• Windows 2000/XP operating system, or later
• 128 MB of RAM
• Speakers or headphones
• Video card and monitor capable of a resolution of 1024 x 768 pixels
• Internet Explorer 7.0 and higher or Mozilla Firefox 3 and higher
  • Pop-up blockers must be disabled
  • JavaScript must be enabled
  • Flash Player 8 plugin
  • Cookies must be allowed
• Adobe Acrobat Reader 7.0
• Broadband or company-provided Internet connection

Our Interactive Online training programs are purchased using Training Points so you can get as much or as little training as you need. 

All our Interactive Online courses are accessed through Training On Demand, which features:

• Easy purchasing and planning for the training you need
• 24/7 access to all our interactive online and streamlining video programs
• Hundreds of training titles to choose from
• Free recordkeeping tool to track and report on all training activity
• Lower cost per student the more Training Points you purchase
• One year window from date of purchase to use your Training Points