Quality Management: Assurance and Control Streaming Video on Demand

Streaming Video
15 minutes
Last Updated

Course Description

In today's fast-paced and competitive business landscape, quality management is not just an option, but a necessity for organizations to succeed. Delivering products and services that consistently meet or exceed customer and regulatory expectations is the key to building customer loyalty, enhancing brand reputation, and gaining a competitive edge.

In this course, you'll gain a foundational understanding of Quality Management, exploring the key concepts of Quality Assurance (QA) and Quality Control (QC) and how they work together to drive quality performance.

Specifically, you will learn how to:

  • Define and differentiate between Quality Assurance (QA) and Quality Control (QC) and their specific roles in quality management.
  • Understand the various tools and techniques available for implementing QA and QC processes and ensuring product or service quality.
  • Understand the importance of quality standards and certifications such as ISO 9001
  • Learn how quality performance is effectively monitored and improved through methods such as Statistical Process Control and Root Cause Analysis.
  • Create a Quality Management Plan using the PDCA cycle to integrate QA and QC processes for continuous improvement.

By the end of this course, you will have the knowledge and practical skills to approach Quality Management with confidence, turning obstacles into opportunities for growth and improvement for your organization.

This program is available with Spanish and French closed captions.

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