Workplace Dynamics: Active Listening Streaming Video on Demand

Streaming Video
16 minutes
Last Updated

Course Description

Do you hear what others are saying? Are you listening with the intent to obtain information?  Or, are you only half hearing what someone may be saying, in an attempt to make your move and get your point across before it’s too late?  

Listening is one of the most important skills you can have in the workplace. How well you listen will impact your job performance and your relationships with other people. Considering that listening is something most of us do quite often in the workplace, you’d think we would all be experts at it by now!

In this training, we’ll provide you with an overview of active listening in the workplace.  This is invaluable when seeking to build mutually beneficial relationships in the workplace, or with our customer base.

This program is available with Spanish and French closed captions.

Keywords: listening, active listening definition, active listening, listener, communication, communicate, active listening skills, attentive, reflective listening, listening skills, effective listening, good listener, how to listen, attentive listening, comprehension, comprehensive listening, listen passively, passive listening, better listener, listen to understand


  • Understand active listening as a workplace dynamic.
  • Explore an active listening framework.
  • Address common barriers to active listening.
  • Learn techniques to support active listening in the workplace.
  • Understand active listening in sales and customer service.
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